Refund policy
Last updated: 11 May 2026
At Mirha Milano, we create premium personalized gifts and leather accessories designed for meaningful everyday moments. Every order is prepared with care, attention to detail, and respect for the personal nature of your chosen item.
Please read this Return & Refund Policy carefully before placing your order.
This policy applies to purchases made through:
1. General Return Policy
For eligible non-personalized products, you may request a return within 14 days from the day you, or a third party appointed by you, receive the goods.
To qualify for a return, the item must be:
- unused and unworn
- in its original condition
- returned with original packaging, tags, dust bags, boxes, and accessories
- free from scratches, stains, perfume, marks, or signs of use
- accompanied by proof of purchase or order confirmation
Items that are returned used, damaged, incomplete, or without original packaging may be refused or refunded only partially.
2. Personalized, Engraved & Custom-Made Products
Many Mirha Milano pieces are made especially for each customer. This includes products with names, initials, dates, messages, symbols, monograms, or other personal details.
The following items are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrectly personalized due to an error on our side:
- personalized leather wallets
- engraved purses
- personalized bags
- engraved crossbody bags
- customized card holders
- personalized bracelets
- engraved keychains
- lockets with names, initials, dates, or messages
- personalized couple gifts
- any item made according to your individual selection
Because personalized products are created specifically for you, they cannot be returned simply because of a change of mind, wrong size preference, wrong color choice, or customer typing error.
Please check all personalization details carefully before placing your order.
This includes:
- spelling
- initials
- names
- dates
- symbols
- capitalization
- engraving text
- product color
- product variant
- personalization placement
Once production, engraving, or personalization has started, the order can no longer be cancelled, changed, returned, or refunded unless the item is defective or we made an error.
3. Customer Personalization Errors
Mirha Milano is not responsible for mistakes submitted by the customer during checkout.
This includes, but is not limited to:
- incorrect names
- spelling mistakes
- wrong initials
- incorrect dates
- incorrect symbols
- wrong capitalization
- wrong personalization text
- wrong color or product variant selected
- wrong shipping address entered by the customer
Your product will be personalized according to the information provided at the time of order.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrectly personalized because of an error by Mirha Milano, please contact us within 48 hours of delivery.
Please email us at: info@mirhamilano.de
Use the subject line:
Damaged / Incorrect Item – Order #
Please include:
- your order number
- clear photos of the product
- clear photos of the packaging
- a description of the issue
- photos showing the personalization error, if applicable
After reviewing your request, we may offer one of the following solutions:
- replacement
- repair
- refund
- store credit
- another suitable solution, depending on the case
We may ask you to return the product before a refund or replacement is issued.
5. Non-Returnable Items
The following items cannot be returned:
- personalized products
- engraved products
- monogrammed products
- custom-made items
- used or worn items
- damaged items caused by customer handling
- items without original packaging
- gift cards
- final sale items, where clearly marked
- items returned after the return period
- items sent back without return approval
This does not affect your legal rights if the item is defective or incorrectly supplied.
6. Return Process
Before sending any product back, you must contact us and receive return approval.
Please email:
info@mirhamilano.de
Subject line:
Return Request – Order #
Please include:
- your full name
- order number
- email address used for the order
- product name
- reason for return
- photos, if relevant
After reviewing your request, we will confirm whether the item is eligible for return and provide return instructions.
Do not send products back without approval. Items returned without prior authorization may not be accepted.
7. Return Address
Approved returns must be sent to:
Mirha Milano Returns
MIRHA MILANO
Schwarzwaldstr. 65
60528 Frankfurt Am Main
Germany
Please use tracked shipping and keep your return receipt until your refund has been processed.
Mirha Milano is not responsible for return parcels that are lost, delayed, or damaged in transit.
8. Return Shipping Costs
For eligible non-personalized returns, the customer is responsible for the cost of return shipping unless the product is defective, damaged, or incorrect due to our error.
If the return is caused by our mistake, we will provide further instructions and may cover the return shipping cost.
Original shipping costs are not refundable unless required by law or unless the return is due to our error.
If you selected express, premium, or upgraded shipping, only the standard delivery cost may be refundable where legally required.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank, card provider, PayPal, Klarna, Shopify Payments, or other payment provider.
We reserve the right to reduce the refund amount if the item shows signs of use, damage, missing packaging, or handling beyond what is necessary to check the nature and condition of the product.
10. Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Then contact your card company, PayPal, Klarna, or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at:
info@mirhamilano.de
11. Exchanges
We do not guarantee direct exchanges.
For eligible non-personalized products, you may return the item according to this policy and place a new order for your preferred item.
Personalized, engraved, and custom-made items cannot be exchanged unless they are defective, damaged, or incorrectly personalized because of an error on our side.
12. Order Cancellations
Orders may only be cancelled before they enter processing, personalization, engraving, or dispatch.
Because personalized Mirha Milano products are prepared specifically for each customer, cancellation is no longer possible once production or engraving has started.
To request cancellation, contact us immediately at:
info@mirhamilano.de
Subject line:
Cancellation Request – Order #
We cannot guarantee that cancellation will be possible.
13. Wrong Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an address mistake, contact us immediately at:
info@mirhamilano.de
We can only update the shipping address if the order has not yet been processed or dispatched.
If the order has already been shipped to the address provided by the customer, Mirha Milano is not responsible for failed delivery, lost parcels, or additional shipping costs.
14. Refused or Unclaimed Deliveries
If a parcel is refused, not collected, or returned to us because of an incorrect address, unpaid customs charges, or failed delivery attempts, we may deduct the following from any eligible refund:
- original shipping cost
- return shipping cost
- carrier fees
- handling costs
- customs or import charges, if applicable
Personalized items remain non-refundable even if the parcel is refused or unclaimed.
15. Gifts
If the item was purchased as a gift and shipped directly to the recipient, eligible returns may be refunded as store credit.
If the gift giver placed the order directly, the refund will usually be issued to the original payment method used for the purchase.
Personalized gift items cannot be returned unless they are defective, damaged, or incorrectly personalized due to our error.
16. Sale Items
Sale items may be returned only if they are non-personalized and meet the conditions of this policy.
Final sale items cannot be returned if they were clearly marked as final sale before purchase.
Personalized sale items remain non-refundable unless defective or incorrectly personalized due to our error.
17. Right of Withdrawal for Consumers
For eligible non-personalized products, consumers may have the right to withdraw from the purchase contract within 14 days without giving a reason.
The withdrawal period begins on the day you, or a third party appointed by you, receive the goods.
To exercise your right of withdrawal, you must inform us by a clear statement, for example by email or letter.
You may contact us at:
Mirha Milano
Schwarzwaldstr. 65 60528 Frankfurt Am Main Germany
Email: info@mirhamilano.de
Website: www.mirhamilano.de
A product returned under the right of withdrawal must be sent back without undue delay.
Personalized, engraved, custom-made, or clearly customer-specific products are excluded from the right of withdrawal unless they are defective or incorrectly supplied.
18. Model Withdrawal Form
You may use the following form to exercise your right of withdrawal for eligible non-personalized products.
To:
Mirha Milano
Schwarzwaldstr. 65 60528 Frankfurt Am Main Germany
Email: info@mirhamilano.de
Website: www.mirhamilano.de
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Product name:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
Signature, only if submitted on paper:
Use of this form is optional. You may also contact us by email with a clear statement of withdrawal.
19. Contact Information
For all return, refund, cancellation, or order questions, please contact:
Mirha Milano
Schwarzwaldstr. 65 60528 Frankfurt Am Main Germany
Email: info@mirhamilano.de
Website: www.mirhamilano.de